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 Porti Potti kudos		  New Topic  Topic Locked
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DocNeon
Deckhand

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USA
23 Posts
Initially Posted - 02/26/2006 :  06:04:44  Show Profile  Visit DocNeon's Homepage
The VISA porta potti on the new to me 1988 C27 had a busted holding tank cap..Rather than buy a whole new set up, figured trying to buy the cap might be worth while. An internet search...(had never heard of VISA brand porti potti), contact w/ some very nice people in Ontario, a couple of phone calls and got in touch with South Bend Sporting Goods, Northbrook, IL..

Explained what I needed to them and offered to pay for the cap, shipping, etc. About 3 days later, by FedEx I should add, I receive a "warranty" order at no charge that included both fresh water and waste caps and even a new fresh water dispersal piece..

KUDOS to South Bend Sporting goods! Wish ALL suppliers were like them!

Mark Taylor
C27 TR/FK, Smith Mountain Lake, VA
Mark @ SailBoatLogos Specializing In Catalina Sail Cover Logos
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Rich G
Navigator

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226 Posts
Response Posted - 02/26/2006 :  10:15:41  Show Profile
A story like that is great to hear, and deserves a larger audience. You should send it in to Practical Sailor. They have a section in each issue called Where Credit is Due that highlights such efforts in customer service. They receive no kind of endorsement for publishing these stories either, I might add.
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Notice: The advice given on this site is based upon individual or quoted experience, yours may differ.
The Officers, Staff and members of this site only provide information based upon the concept that anyone utilizing this information does so at their own risk and holds harmless all contributors to this site.