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John Bixby
Navigator

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118 Posts
Initially Posted - 04/13/2007 :  18:53:37  Show Profile
Just wanted to relate my recent expiernce with Garmin. We sail in and around Galveston Island. I turned on my GPS the other day and it read "battery removed". So I called Garmin Tech Dept and told them of my problem. The guy didn't ask any questions and just said I'll send you a new on out today. I really expected to have to buy a new battery. To add to the surprise I called them on Wed the 11th and got the new one by UPS today the 13th. Kudos to this company.
Needless to say I was pleased and surprised with their service.
John
Miss Achsa #77 FK/SR
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dlucier
Master Marine Consultant

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Virgin Islands (United Kingdom)
7583 Posts
Response Posted - 04/13/2007 :  19:35:47  Show Profile
John,

What model gps was it? I seem to remember some older units having battery problems that Garmin was quietly replacing.

Either way, its nice to hear when a company stands behind their products. I wish Raymarine was one of those company's!

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bear_tm4
Navigator

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USA
143 Posts
Response Posted - 04/13/2007 :  21:50:25  Show Profile
I bought a Garmin GPS 76csx just recently, I ordered the marine mount, and then later decide that I wanted one for my Truck, so I called in ask some questions and ordered the dash mount. A few days later the mount showed up in the mail. Well darn it, it don't fit, the guy on the phone said it would work. So got on the phone and talk to a rep told him the problem, He said that's no problem, I will send a new mount out right away. Well a few days later it shows up, and to my surprise its just not the dash mount but the whole think mount for GPS as well as the attachment for the Dash. I was really Surprised, and very pleased. So definitely encourages me to do business again.
Cheers
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John Bixby
Navigator

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118 Posts
Response Posted - 04/13/2007 :  22:28:22  Show Profile
The model is the West Marine 276C
Great screen for us old guys with shot eyesite.
jb
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britinusa
Web Editor

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USA
5404 Posts
Response Posted - 04/14/2007 :  07:03:52  Show Profile  Visit britinusa's Homepage
Don, I had an issue with my Raymarine Depth Transducer. They sent out a replacement very promptly and their tech support (phone) was exceptional (I deal with a lot of tech supporters in my work!) I would (I am) use Raymarine equipment in the future.

Paul
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dlucier
Master Marine Consultant

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Virgin Islands (United Kingdom)
7583 Posts
Response Posted - 04/14/2007 :  08:18:25  Show Profile
Paul,

I have no problem with Raymarine's customer service, only with one of their products. My autopilot is averaging a repair every other year from an admitted design flaw. The first time it failed, they fixed it for free. This last time, I was charged $200.00. When it fails again, its going over the side. I should of bought a Simrad.
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Jmurfy
Navigator

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USA
176 Posts
Response Posted - 04/14/2007 :  08:41:28  Show Profile
Don, what autopilot model has a flaw? I've been thinking about upgrading my auto tiller and have been looking at Raymarines.
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dlucier
Master Marine Consultant

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Virgin Islands (United Kingdom)
7583 Posts
Response Posted - 04/14/2007 :  09:29:55  Show Profile
<blockquote id="quote"><font size="1" face="Verdana, Arial, Helvetica" id="quote">quote:<hr height="1" noshade id="quote"><i>Originally posted by Jmurfy</i>
<br />Don, what autopilot model has a flaw? I've been thinking about upgrading my auto tiller and have been looking at Raymarines.
<hr height="1" noshade id="quote"></font id="quote"></blockquote id="quote">

I have an ST1000+.
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Steve Siefken
1st Mate

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USA
81 Posts
Response Posted - 04/14/2007 :  12:42:05  Show Profile
Like Don, I also have an ST1000 and love it!
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gbeardjr
Navigator

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USA
101 Posts
Response Posted - 04/14/2007 :  16:37:18  Show Profile
Hello,

I saw your post about the GPS and noticed you asked me where I keep my C25 last year. I live in Seabrook and the boat is currently at Watergare Marina. Do you ever take your boat out into the gulf? I really want to try it out this summer. Plannign to sail down to Galveston one day, stay on the boat overnight then hit the gulf the next day.
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Leon Sisson
Master Marine Consultant

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USA
1893 Posts
Response Posted - 04/14/2007 :  22:19:02  Show Profile  Visit Leon Sisson's Homepage
I have been using a ST-2000 Plus autopilot for almost ten years. My only criticisms, and I consider them minor ones, are the lack of limit switches (discussed here in several previous threads), and corrosion in the deck connector, caused entirely by me mounting it in a very exposed location and consistantly forgetting to reinstall the weather cover.

-- Leon S.
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gbeardjr
Navigator

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USA
101 Posts
Response Posted - 04/16/2007 :  08:43:27  Show Profile
Hello,

FYI reply messages fail when sending to your registered Mail address it fails.

If you need help or want someone along for the ride let me know I'll sail with you. I looked at buying a slip at the wharf, but after taking a few test runs back and forth to the bay decided against it.

I try to go sailing 3 days a week, it was about 45 minutes to the bay from the Wharf, and when the when the wind was out of the north there wasn't enough water in the channel. I am getting a pretty good deal at watergate 100/month this includeds use of all the facilities and is 15 minutes from the bay. Colby has his C25 La Fawnduh there too.

Regards,

Garnett
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Notice: The advice given on this site is based upon individual or quoted experience, yours may differ.
The Officers, Staff and members of this site only provide information based upon the concept that anyone utilizing this information does so at their own risk and holds harmless all contributors to this site.