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Catalina/Capri 25/250 Sailor's Forums

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Rant... Catalina Yachts Parts Department

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Davy J
Master Marine Consultant

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USA
1511 Posts

Initially Posted - 03/18/2011 : 10:08:53

So Monday morning I called Catalina to order a new keel cable, turning ball, pins. Receptionist transfers me to Ken's voice mail, it says leave message with phone number and so on, which I do. No return call on Monday, No return call on Tuesday. Wednesday I call back, I actually talk to Ken, tell him what I need, he says he will have to check for parts and call back. Thursday afternoon still no information, so I email him and reiterate what I need. He reads email at about 1:00pm. It is now Friday afternoon, still no information, no parts on order and I have wasted a week in time.

I am reluctant to order a keel cable from CD because of reported failures a number of years ago. It looks like I do not have a choice at this point. If you have ordered a keel cable from CD please let me know your experience.

Davy J

2005 Gemini 105Mc
PO 1987 C25 #5509 SR/SK
Tampa Bay

Edited by - on

John Russell
Master Marine Consultant

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USA
3444 Posts

Response Posted - 03/18/2011 : 10:46:42

I'm JUST GUESSING but, since they haven't made a swinger in 20+ years,(the 250 centerboard is a completely different animal) they probably don't stock the parts. Particularly since the move to Florida. I'd bet Ken is waiting to hear from CD to see what they have that he can re-sell to you. Call CD.

Edited by - on

pastmember
Master Marine Consultant

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2402 Posts

Response Posted - 03/18/2011 : 16:09:22

I am unaware of any issues with CD swing keel parts, they are used around the world. My personal experience was that the parts were of very high quality and to appropriate tolerances. The only thing I ever bought from Catalina was carpet, which is a current product for them.

Edited by - on

OJ
Master Marine Consultant

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USA
4382 Posts

Response Posted - 03/18/2011 : 16:45:11

FWIW, Kent is in Woodland Hills . . . and I don't find him terribly responsive either.

I agree with Frank, CD's stuff is good quality - or at least it matches Catalina's quality.

Edited by - OJ on 03/19/2011 07:56:19

Davy J
Master Marine Consultant

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USA
1511 Posts

Response Posted - 03/18/2011 : 17:08:44

<blockquote id="quote">quote:<hr height="1" noshade id="quote">I'm JUST GUESSING but, since they haven't made a swinger in 20+ years<hr height="1" noshade id="quote"></blockquote id="quote">
When I ordered a keel cable a few years ago, it was on my door step in 5-6 days.
<blockquote id="quote">quote:<hr height="1" noshade id="quote">FWIW, Kent is in Woodland Hills <hr height="1" noshade id="quote"></blockquote id="quote">
According to receptionist, all parts are now in Largo, Florida.

Edited by - on

dave holtgrave
Captain

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USA
427 Posts

Response Posted - 03/18/2011 : 17:36:25

DAVY J
you might want to coontact largo and pick one up.

catalina has a very big problem trusting their clients.
the next thing ken is going to want oyu to do is fax your ordser with part numbers on it.

i know they probably get dropped on orders but, "come on" what do you charge for the parts??

it will be alot easier if you can buy from largo.

let me kow if you can order parts that would help lots of us

dave holtgrave
5722 sk/tr
almost wet near carlyle
lake in southern illinois

Edited by - on

OJ
Master Marine Consultant

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USA
4382 Posts

Response Posted - 03/18/2011 : 17:45:04

<blockquote id="quote">quote:<hr height="1" noshade id="quote">Originally posted by Davy J
 
According to receptionist, all parts are now in Largo, Florida.
<hr height="1" noshade id="quote"></blockquote id="quote"> That is also correct

Edited by - OJ on 03/18/2011 17:46:30

jerlim
Master Marine Consultant

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USA
1484 Posts

Response Posted - 03/18/2011 : 19:54:25

This is our 6th year w/ a 'swinger', and as such have replaced the lift cable and turning ball every 2 years (this is the 3rd time...), this year we also replaced the winch and handle - Catalina Direct has always provided the right parts in a timely fashion...can't say a bad word about them...

Edited by - on

Stinkpotter
Master Marine Consultant

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Djibouti
9081 Posts

Response Posted - 03/18/2011 : 20:56:59

Catalina Direct has built a business taking care of these old boats. They continuously improve their product. Catalina Yachts is not dedicated to the same objective, and might not be focused on its 40-year-old products, either organizationally or in terms of inventories. Does Chevrolet have all the parts for an '80 Impala? No, but somebody does.

Edited by - Stinkpotter on 03/18/2011 20:58:01

Davy J
Master Marine Consultant

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USA
1511 Posts

Response Posted - 03/19/2011 : 07:05:50

<blockquote id="quote">quote:<hr height="1" noshade id="quote"> I am unaware of any issues with CD swing keel parts<hr height="1" noshade id="quote"></blockquote id="quote">

I know this is a very old thread, but this was a discussion on the topic:
http://www.catalina-capri-25s.org/forum/topic.asp?TOPIC_ID=4138& SearchTerms=cable

Edited by - on

Happy D
Admiral

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921 Posts

Response Posted - 03/19/2011 : 10:27:55

I don't know why Ken would do that. He is an engineer.

Call back and talk to the parts department and tell the lady with the nice voice what you want. I got mine in just a few days and it was cheaper than anybody else.

Edited by - on

Ryan L
Navigator

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USA
230 Posts

Response Posted - 03/19/2011 : 18:05:49

I know this doesn't help you but Kent was very responsive and helpful when I was doing some work on my keel recently. He arranged for lag bolts to be shipped and the final cost was far less than CD. I've had positive experience with CD too it's just that in this case Catalina Yachts impressed me with their customer service. Especially considering I am not the original owner, it's an out of production boat, etc.

<blockquote id="quote">quote:<hr height="1" noshade id="quote">Originally posted by Davy J
 So Monday morning I called Catalina to order a new keel cable, turning ball, pins. Receptionist transfers me to Ken's voice mail, it says leave message with phone number and so on, which I do. No return call on Monday, No return call on Tuesday. Wednesday I call back, I actually talk to Ken, tell him what I need, he says he will have to check for parts and call back. Thursday afternoon still no information, so I email him and reiterate what I need. He reads email at about 1:00pm. It is now Friday afternoon, still no information, no parts on order and I have wasted a week in time.

I am reluctant to order a keel cable from CD because of reported failures a number of years ago. It looks like I do not have a choice at this point. If you have ordered a keel cable from CD please let me know your experience.
<hr height="1" noshade id="quote"></blockquote id="quote">

Edited by - on

Dave5041
Former Mainsheet Editor

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USA
3758 Posts

Response Posted - 03/19/2011 : 20:10:38

I had my keel cable made by a local rigger for significantly less than CD. The other parts are specialized, but the cable is just a cable with a swaged eye.

Edited by - on

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The Officers, Staff and members of this site only provide information based upon the concept that anyone utilizing this information does so at their own risk and holds harmless all contributors to this site.