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Tray
Navigator

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Namibia
224 Posts
Initially Posted - 01/19/2003 :  12:21:16  Show Profile
I saw Frank Butler interviewed on the FINE LIVING channel yesterday. There was also a brief history on Catalina Yachts. I can finally put a face to the voice I've spoken to so many times since I bought my 250. It got me thinking...despite the troubles I've had with my boat since I bought her (all of which have been resolved), and what at first seemed like a lack of concern for a new boat owner (which this forum resolved by informing that Frank doesn't read email...best to call him directly), I can't think of another large manufacturer of boats, cars, etc. whose owner/CEO will talk to a customer directly. Anytime I called and asked to speak with him, my call went right through.

The interviewer asked him which of his boats was his favorite. He responded with the question, "do you have any children?" The interviewer answered yes, and Frank asked "which one is your favorite?"

BTW...an update to my CB cable trouble: I just got word from my dealer on Friday that Catalina is reimbursing me for the cost of my haulout to replace that cable so many times even though the warranty specifically states that haul out charge for warranty repairs will not be reimbursed. My hatchet has been officially buried (at sea).<img src=icon_smile_big.gif border=0 align=middle>

Tray
C-250WB #554
"Weeny Bean"
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jfesi
Navigator

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USA
101 Posts
Response Posted - 01/20/2003 :  20:06:25  Show Profile
Tray how did you manage that?! Good for you!! I had my boat recently dry hauled 2nd time to fix the cable again with the synthetic one. Frank sent me a letter stating that he'd pay for my dealer to do the fix. My dealer was 70 land miles away. I keep my boat in a slip year round, so I bit the bullet and paided to have it hauled locally, my expense. Glad they took care of you. Hope that cable holds!!!!!!!!!!!!!!! I know, I know, you have another position on that....keeping my fingers crossed!
Tropical Sleigh WB619
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Tray
Navigator

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Namibia
224 Posts
Response Posted - 01/21/2003 :  14:30:10  Show Profile
I spoke with Kent on the phone after my second snapola, and he told me about his new synthetic cable. I expressed my displeasure in having to pay for another haul out as my dealer is also many land miles away. He said to get a receipt from the boat yard and give it to my dealer to turn in as a warranty repair. It worked. Maybe you should call him.

Tray
C-250WB #554
"Weeny Bean"
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jfesi
Navigator

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USA
101 Posts
Response Posted - 01/22/2003 :  12:02:27  Show Profile
Hey Tray, I spoke with Frank Butler yesterday, and told him I ended up dry hauling the boat locally, as the dealer was to far. He asked me what I paid and said he'll send a check out. He said "Catalina stands behind its products". Really stand up guy! I told him other than this cable issue, I really love the 250. Hope that new cable holds till my next bottom job next year. What a pleasant surprise, ha now what can I buy my boat?!
Happy Sailing, Tropical Sleigh WB619
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Tray
Navigator

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Namibia
224 Posts
Response Posted - 01/22/2003 :  19:05:57  Show Profile
As if this forum wasn't already enough, I'm extremely pleased with my overall Catalina experience. WHEN I move up to a bigger boat years from now, I'll stay in the Catalina family.

Tray
C-250WB #554
"Weeny Bean"
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dlucier
Master Marine Consultant

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Virgin Islands (United Kingdom)
7583 Posts
Response Posted - 01/22/2003 :  19:11:18  Show Profile
<b>"WHEN I move up to a bigger boat years from now, I'll stay in the Catalina family."</b>

That's what they're counting on!

Don Lucier, 'North Star'
C25 SR/FK
Cradled on the hard, 200ft from Lake Erie
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Notice: The advice given on this site is based upon individual or quoted experience, yours may differ.
The Officers, Staff and members of this site only provide information based upon the concept that anyone utilizing this information does so at their own risk and holds harmless all contributors to this site.