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 Microsoft Outlook Express calamity		  New Topic  Topic Locked
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OJ
Master Marine Consultant

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USA
4382 Posts
Initially Posted - 03/27/2004 :  11:21:47  Show Profile
My ISP was recently sold to another so I am having to create a new email account . . . before I delve into MSN's elusive/endless online help - anybody here have an understanding why one would lose their email history and address book when establishing new email account(s). This <i>seems</i> to occur when you receive an email from MSN (which apparently detects new email addresses entered onto the www) welcoming you to Outlook Express.
Edited by - OJ on 03/27/2004 11:52:21

Frank Hopper
Past Commodore

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Pitcairn Island
6776 Posts
Response Posted - 03/27/2004 :  15:17:54  Show Profile  Visit Frank Hopper's Homepage
As with most computer questions, you have not provided enough particulars to really identify the problem. If you have been using Express in the past then you would not get he "welcome to OE" message, that only happens when you launch it and set it up for the first time.
If I had been using Outlook Express and needed to change my email address I would open "tools/accounts" and simply add my new account info, after that it would check that new account every time I checked mail. I would also delete the old account at the same window that I added the new account. It will not toss all of your old stuff. What you describe sounds like you launched a very different version of Express that did not see your user info. Worst case you may find your old stuff in a non active folder or you may need to "import" the data from your old user profile.
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rford
1st Mate

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USA
73 Posts
Response Posted - 03/27/2004 :  18:33:20  Show Profile
You may have been using Outlook in the past and have now attempted to setup Outlook Express you would get the message welcoming you to OE.

Before you create the new account you could save all of your email history into a file for back up just in case something unlikely were to happen. To save the historical email I would have Outlook archive everything...it will create a file called Archive.pst in one of the Outlook folders.
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Notice: The advice given on this site is based upon individual or quoted experience, yours may differ.
The Officers, Staff and members of this site only provide information based upon the concept that anyone utilizing this information does so at their own risk and holds harmless all contributors to this site.