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 ATN Inc.		  New Topic  Topic Locked
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GaryB
Master Marine Consultant

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USA
4312 Posts
Initially Posted - 06/11/2010 :  17:14:22  Show Profile
Several of you mentioned in another thread about how great the service and people are at Catalina Direct. The couple of times I've dealt with them I would have to agree wholeheartedly. They were great!

After my phone conversation today with the people at ATN, Inc (spinnaker sleeve, ATN Tacker, etc...) I would have to say they were at the extreme opposite end of the scale. What a bunch of arrogant and rude people. After about a 2 minute conversation I basically hung up on them after being spoken to like I was an idiot and had never sailed a boat.

Anyone else ever dealt with them?

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GaryB
Andiamo
'89 SR/WK #5862
Kemah,TX
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OJ
Master Marine Consultant

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USA
4382 Posts
Response Posted - 06/13/2010 :  16:35:12  Show Profile
I had a similar experience but with another vendor. Autogeek.com has a tech desk for product application and/or selection. I called for assistance with foam pad selection for glaze. They had never heard of Presta - one of the premier producers of automobile finishing products. It quickly went down hill from there - speaking faster than the human ear can listen and if you didn't get it all written down - I felt like I was being a nuisance. I gave up and Googled the information I was looking for and purchased my pads elsewhere.
Edited by - OJ on 06/13/2010 19:43:38
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sbell52859
1st Mate

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USA
30 Posts
Response Posted - 06/13/2010 :  17:43:52  Show Profile
Gary you are so right, I met the ATN guys at the boston boat show and he was just as you quoted arrogant and rude. I as well have this rig and yes it looks so easy, but my question was with the sleeve that opens the spin. and draws it in ... still no answer ... I have emailed and tried to call nothing ... love to know if you got it flying
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Notice: The advice given on this site is based upon individual or quoted experience, yours may differ.
The Officers, Staff and members of this site only provide information based upon the concept that anyone utilizing this information does so at their own risk and holds harmless all contributors to this site.