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Stinkpotter
Master Marine Consultant

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Djibouti
9089 Posts
Initially Posted - 04/10/2013 :  20:57:29  Show Profile
Little things count!

At about 5:30 this afternoon, I e-mailed Garmin (through their site) asking about the product number for the transducer that I need to replace for my fishfinder. Something had trashed the cable, and several sources referenced different part numbers to match up to my model. I also had a couple of questions about connections...

At 11:15 this evening, a Garmin Support Specialist replied with the details I needed, his name, and telephone number. This is not the first time I've had highly satisfactory support from Garmin.
Dave Bristle
Association "Port Captain" for Mystic/Stonington CT
PO of 1985 C-25 SR/FK #5032 Passage before going over to the Dark Side (2007-2025); now boatless for the first time since 1970 (on a Sunfish).
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pastmember
Master Marine Consultant

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2402 Posts
Response Posted - 04/11/2013 :  10:59:22  Show Profile
Was it Steve Miller?
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Dave5041
Former Mainsheet Editor

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USA
3758 Posts
Response Posted - 04/11/2013 :  16:00:34  Show Profile
Companies like Garmin don't compete for bottom end pricing and the after purchase service reflects that.
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Stinkpotter
Master Marine Consultant

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Djibouti
9089 Posts
Response Posted - 04/11/2013 :  17:38:12  Show Profile
<blockquote id="quote"><font size="1" face="Verdana, Arial, Helvetica" id="quote">quote:<hr height="1" noshade id="quote"><i>Originally posted by pastmember</i>
<br />Was it Steve Miller?<hr height="1" noshade id="quote"></font id="quote"></blockquote id="quote">Nope. Nicholas P.
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pastmember
Master Marine Consultant

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2402 Posts
Response Posted - 04/11/2013 :  18:47:41  Show Profile
Steve is a friend, that would have been fun. Kinda nice to call tech support and get Kansas City instead of Mumbai.
Edited by - pastmember on 04/11/2013 18:48:30
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lcharlot
Master Marine Consultant

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Antigua and Barbuda
1301 Posts
Response Posted - 04/14/2013 :  15:44:17  Show Profile
I have also had pretty quick response times to my questions to Garmin Tech support. Usually within 24 hours if it's a weekday or 48 if a weekend. Some of their tech reps are more knowledgeable than others. I have occasionally asked extremely technical questions about my Garmin 60CX involving capabilities and capacity of the SD card to store map tiles, and received wrong or "we aren't sure" answers. My only complaint with Garmin is their decision a few years ago to eliminate direct RS-232 cable connection on their chartplotter/sounder models, and switch the charts to the g2 Vision format. All of us that already owned cartography in the "img" file format discovered that it wouldn't work in the new models. Worse than that, you could no longer do route planning on MapSource, then download the routes and waypoints directly to the unit. Supposedly, you can do this via an SD card, but I have never been able to make it work, I always get a "Unrecognized File Format" error message. I inquired about this and Garmin Customer Support told me that my new GpsMap 450s was not compatible with either MapSource or BaseCamp. Wish I had known this before shelling out $550. I wish they still made the Model 498. It used the img format maps (pre g2 Vision), was full color, had a very nice, big screen, and connects to MapSource just like my 60CX for Route planning.
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Notice: The advice given on this site is based upon individual or quoted experience, yours may differ.
The Officers, Staff and members of this site only provide information based upon the concept that anyone utilizing this information does so at their own risk and holds harmless all contributors to this site.