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 Good iBoats customer service experience		  New Topic  Topic Locked
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delliottg
Former Mainsheet C250 Tech Editor

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USA
4479 Posts
Initially Posted - 08/19/2013 :  12:57:17  Show Profile  Visit delliottg's Homepage
Today I got a request from iBoats to review the Garelick boat hook that I bought recently to replace the one we lost. I indicated on the form that I wasn't satisfied and thought that the labeling of the boat hook was somewhat misleading even though technically there was nothing wrong with the hook or their shipping/selling to me. When is submitted the review the website prompted me to email them about my experience, so I cut & pasted the review, and added some explanatory text stating that I wasn't willing to pay for it to be shipped back, and that I'd probably just give it away at my marina or something.

So, about 30 minutes later, I get a very nice email telling me that I don't have to return it, they credited my credit card for the purchase (less shipping fees), and an apology. I've never had any trouble with ordering things from them before, and I wasn't about to stop based on this experience (they'd done nothing wrong really, it's Garelick's own copy that's somewhat misleading). Just thought I'd pass it along.
David
C-250 Mainsheet Editor


Sirius Lepak
1997 C-250 WK TR #271 --Seattle area Port Captain --
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Voyager
Master Marine Consultant

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USA
5371 Posts
Response Posted - 08/19/2013 :  18:56:05  Show Profile
Submit your story to Practical Sailor's "Where credit is due" section with this write up. Most likely they'll publish it
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glen
Captain

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359 Posts
Response Posted - 08/20/2013 :  12:08:47  Show Profile
WOW I’m old enough to remember what customer service once meant. You see it so seldom now it kind of nice to hear there is still a bit of it floating around. I will keep “Iboats” in mind next year if we decide to replace the old Honda 9.9
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Notice: The advice given on this site is based upon individual or quoted experience, yours may differ.
The Officers, Staff and members of this site only provide information based upon the concept that anyone utilizing this information does so at their own risk and holds harmless all contributors to this site.