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 Raymarine rebate		  New Topic  Topic Locked
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OJ
Master Marine Consultant

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USA
4382 Posts
Initially Posted - 02/18/2015 :  18:25:58  Show Profile
FWIW, I finally had to call Raymarine today to complain about the poor job their third party rebate processor was doing. I had followed the rebate instructions to the T, mailed the UPC labels and forms using delivery service confirmation and they claimed they never received them. Mailed a copy - also using delivery service confirmation - and they said they closed my file do to non-receipt of required paperwork - REALLY???

Raymarine resolved in a matter of a few hours

1989 C25 TR/WK, #5822
1973 McVay Minuet 19
1975 Jester 12
1981 C25 SR/SK, #2428
1981 C22 SR/SK,
Tanzer 16
Sunfish

"There is nothing, absolutely nothing half so much worth doing as simply messing about in boats." Kenneth Grahame
Edited by - OJ on 02/20/2015 17:22:06

sdpinaz
Navigator

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USA
193 Posts
Response Posted - 02/19/2015 :  05:50:38  Show Profile
That is standard op procedure for rebate processors. That is the whole idea with a rebate anyway, for most people do not go to the trouble of receiving the rebate after the purchase, especially when they run into hurdles in the process. Otherwise it would just be reflected in the price of the item. Difference between "REBATE" and "SALE".... Glad you were diligent and resolved it.
Scott
'88 WK/SR #5727
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pastmember
Master Marine Consultant

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2402 Posts
Response Posted - 02/19/2015 :  15:52:27  Show Profile
(Having been a Product Manager)
The world is not that sinister. Marketing departments use rebates to collect consumer information and they are highly valued by the companies as a source of customer response to product marketing actions. Raymarine has no interest in pissing off its customers and I am sure was interested in the info about the service they were using to enter and parse the data for them.
Frank Hopper
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shnool
Former Capri-25 Tech Editor

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USA
1032 Posts
Response Posted - 02/20/2015 :  17:28:00  Show Profile  Visit shnool's Homepage
Frank, I'm a consumer. Nearly every Rebate system I've used, excepting perhaps instant rebates, have been a huge PITA to utilize. I think OJ reflects that frustration quite accurately, even if the process wasn't intentional, it was the outcome nonetheless.

What I think is more accurately reflected is another example of forgetting WHO your customer is.
C&C 32 Smith Mountain Lake Virginia
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Voyager
Master Marine Consultant

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USA
5434 Posts
Response Posted - 02/20/2015 :  20:16:19  Show Profile
Wouldn't it be nice if you could just wave your device at the POS kiosk and you'd instantly get a rebate without all the PITA? Or you could hand over some pictures of dead presidents and fill out some paperwork, buy special kinds of currency that only the post office accepts, stick that on a paper envelope with the correct numbers and letters on the front, burn the fossil remains of million year old plants and drive to a mailbox, then wait a long time for a paper check to arrive so that you can get back in your car, burn more gas, hand the paper check to a teller at a bank that can increment a number in a special app they call your bank balance. Viola!
I can imagine some kid in 2115 asking Grandpa whether people really used to do all that trudging and finagling way back in the old days? He'll say "Ay-uh sonny, I think they did"
Bruce Ross
Passage ~ SR-FK ~ C25 #5032

Port Captain — Milford, CT
Edited by - Voyager on 02/20/2015 20:21:22
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Notice: The advice given on this site is based upon individual or quoted experience, yours may differ.
The Officers, Staff and members of this site only provide information based upon the concept that anyone utilizing this information does so at their own risk and holds harmless all contributors to this site.