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 Catalina/Capri 25/250 Sailor's Forums
 General Sailing Forum
 Poli-Glow vs NewGlass		  New Topic  Reply to Topic
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Voyager
Master Marine Consultant

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USA
5231 Posts
Initially Posted - 02/22/2024 :  17:12:19  Show Profile  Reply with Quote
This year I purchased a kit from NewGlass to shine up old Passage.
In the past, I used Poli-Glow, but at roughly 1/2 the price, I could not resist the savings.
Practical Sailor rated NewGlass as slightly lower in sheen than Poli-Glow, but said that with careful prep, it’s difficult to tell the difference.
I’ll post my results on my Flickr photos next month, and you can see for yourself whether there’s much of a difference.
Bruce Ross
Passage ~ SR-FK ~ C25 #5032

Port Captain — Milford, CT

Voyager
Master Marine Consultant

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USA
5231 Posts
Response Posted - 02/26/2024 :  12:21:41  Show Profile  Reply with Quote
An amazing thing happened this morning. The phone rings with a Florida number [not spam] and the voice on the other end says, “Hey Bruce! This is Tom from NewGlass, and I wanted to let you know that we won’t be shipping your order this week.” I said, “Oh? What’s the problem Tom?”
I fully expected that my card was declined, or my address was incorrect, or they were sold out — nope!
Tom told me that “we noticed that there are freezing overnight temperatures en route to your address, and we didn’t want your product to get spoiled by frost”
I was dumbfounded for a moment and then said, “Tom, this is amazing! I did not expect to receive such personalized service from NewGlass. I really appreciate that you called to let me know what the situation is with the order.”
Tom said, no problem, we do this for all our customers who live up in colder climates.
It’s refreshing to work with a great vendor. I can’t recommend the company enough.
Bruce Ross
Passage ~ SR-FK ~ C25 #5032

Port Captain — Milford, CT
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OLarryR
Master Marine Consultant

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USA
3367 Posts
Response Posted - 02/26/2024 :  21:52:09  Show Profile  Visit OLarryR's Homepage  Reply with Quote
Bruce - That is impressive! Looking forward to finding out how it works compared to Polyglot.

Every so often you get surprised by a manufacturer or vendor that takes the time to reach out directly to the customer and you remember those times!
Larry
'89 Robin's Nest#5820, Potomac River/Quantico, Va
http://catalina25.homestead.com/olarryr.html
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GaryB
Master Marine Consultant

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USA
4275 Posts
Response Posted - 03/01/2024 :  22:35:49  Show Profile  Reply with Quote
This is truly great to hear!

It's amazing how so many companies go out of their way to give poor customer service thinking it costs them money to take care of their customers. In reality, great customer service will help you grow your business. If you give great customer service you almost can't screw up (as long as you're offering a decent product).

Everyone hates bad or no customer service and we've become so used to it that when someone does give great customer service everyone talks about it (as we should) because it's such a surprise in this day and age.

I will pay more for a product or service simply because a business gives great customer service.

Association Member

GaryB
Andiamo
'89 SR/WK #5862
Kemah,TX
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Voyager
Master Marine Consultant

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USA
5231 Posts
Response Posted - 03/03/2024 :  08:17:00  Show Profile  Reply with Quote
They just called me back yesterday to let me know that the shipment is on the way. Yet again, great service. I think New Glass is trying to enter a competitive market against Poli-Glow and the other polishes available for boaters.
We’re going to see nighttime temperatures in the upper 40°s so the package will not freeze in transit. I’m looking forward to trying it out.
Bruce Ross
Passage ~ SR-FK ~ C25 #5032

Port Captain — Milford, CT
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Notice: The advice given on this site is based upon individual or quoted experience, yours may differ.
The Officers, Staff and members of this site only provide information based upon the concept that anyone utilizing this information does so at their own risk and holds harmless all contributors to this site.