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Stainless Steel Hardware On Sale-Free Ship Today

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piseas
Former Treasurer

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USA
2017 Posts

Response Posted - 10/13/2010 : 14:33:16

David, 3 weeks to ship but got there in 1 day! Did they ship fed x?
Steve A

Edited by - on

dmpilc
Master Marine Consultant

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USA
4593 Posts

Response Posted - 10/13/2010 : 14:43:42

Priority mail, may have actually mailed it Friday. Address label said 10/12 (Tues., Monday was a federal holiday).

Edited by - dmpilc on 10/13/2010 14:45:04

piseas
Former Treasurer

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USA
2017 Posts

Response Posted - 10/13/2010 : 16:06:10

David, I have always gotten my orders from them pretty fast. Had we known of a delay, I could have picked up your order and shipped myself. Anyway, hope you are happy with items. I have never had one complaint.
Steve A

Edited by - on

britinusa
Web Editor

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USA
5404 Posts

Response Posted - 10/13/2010 : 16:52:22

Still no response from marine parts depot.

I have contacted pay pal and submitted a dispute reluctantly. I'm pretty sure it's a web glitch, but as I cannot contact the company by phone or email I have little other choice.

Was hoping to work on the bimini update before our haloween trip to Biscayne Bay.

Paul

Edited by - on

piseas
Former Treasurer

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USA
2017 Posts

Response Posted - 10/13/2010 : 18:31:13

Paul, sorry to hear no response. They are located about 1/2hr from my house. I tried to call them but perhaps they were closed at 630pm. here is their info:

Hours - 9 AM to 5 PM, United States Pacific Time (PT)

e-mail: sale@marinepartdepot.com

Phone: 1-949-813-8318 Fax: 1-949-713-4428

Please pay check or MO to: Turquois, Inc

Mailing Address: Turquois, Inc, 28562 Oso Pkwy D-311, Rancho STAN MARG, CA 92688 USA

If you want to give me your order no. I will try calling tomorrow am and see whats going on.
Steve A

Edited by - on

dmpilc
Master Marine Consultant

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USA
4593 Posts

Response Posted - 10/13/2010 : 19:04:46

It's not a problem, Steve, nothing urgent in the order.

Edited by - on

britinusa
Web Editor

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5404 Posts

Response Posted - 10/13/2010 : 19:11:21

I'm guessing that their local voicemail box is full too. (if it's a different box from the one I called.)

Should you get the chance.
My order id is yhst-17525248830734-25734.

Paul.

Edited by - on

piseas
Former Treasurer

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USA
2017 Posts

Response Posted - 10/18/2010 : 14:11:36

Paul, I have called several times but get the voice mail and it says its full and to call back later. Any work on your side yet?
Steve A

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britinusa
Web Editor

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USA
5404 Posts

Response Posted - 10/19/2010 : 17:53:19

Thanks Steve,
I had to process a pay pal claim.

Weird thing is that I got an email with their latest sale ad!

Go figure.

Paul

Edited by - on

piseas
Former Treasurer

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USA
2017 Posts

Response Posted - 10/27/2010 : 09:38:32

Paul, I just spoke to the owner and told him about your order. He apologized and said he would send it express today and you should have tomorrow. I didnt get into what happened with your order. Let me know.
Steve A

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Stuff4Toys
1st Mate

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USA
83 Posts

Response Posted - 10/27/2010 : 10:42:41

I ordered from them Saturday and got a shipping notice Sunday. I guess we will see what happens, they should be here today or tomorrow.

JOhn ><>

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britinusa
Web Editor

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USA
5404 Posts

Response Posted - 10/27/2010 : 19:12:15

Thanks Steve!

If they would contact me then I could stop the claim on pay pal.

Paul

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Stuff4Toys
1st Mate

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USA
83 Posts

Response Posted - 11/01/2010 : 17:59:22

<blockquote id="quote">quote:<hr height="1" noshade id="quote">Originally posted by Stuff4Toys
 I ordered from them Saturday and got a shipping notice Sunday. I guess we will see what happens, they should be here today or tomorrow.

JOhn ><>
<hr height="1" noshade id="quote"></blockquote id="quote">
My stuff arrived today. The cam cleats came with stainless steel fasteners, however they are ??metric?? and the diameter of somewhere between a 6-32 and an 8-32. I cannot imagine a tiny ss machine screw like that is enough for a cam cleat for 3/8 - 7/16 line.

Any Ideas? Heavier machine screws?

BTW} the Free shipping gimmik is there every day and it always says "Free Shipping ends on todays date".
JOhn ><>

Edited by - Stuff4Toys on 11/01/2010 18:00:02

britinusa
Web Editor

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USA
5404 Posts

Response Posted - 11/02/2010 : 02:28:53

WoooHooo!
Thanks for following up Steve! The bits arrived in the mail (who else checks their mailbox at 11 at night?)

Really appreciate the extra effort!

Thanks!

Paul

Edited by - on

piseas
Former Treasurer

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USA
2017 Posts

Response Posted - 11/02/2010 : 11:14:28

Paul, glad to help out a fellow sailor. I am lucky they are located next town to me and that I was able to get ahold by phone.
Steve A

Edited by - piseas on 11/02/2010 11:15:06

TakeFive
Master Marine Consultant

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2272 Posts

Response Posted - 11/20/2010 : 20:19:38

Steve,

I just received another order from these guys today, and it was missing a part. It's a fairly large part that would require a box ( http://www.marinepartdepot.com/ststspmabr.html ), and I only received the small parts in the Priority Mail envelope. I would hope that another box is coming, but their system automatically sends me an email when they ship a package, and this envelope was the only one they notified. So I have a feeling I'm going to have a similar difficulty as Paul.

If you managed to get any special contact information for this company, or have an idea of the best times to attempt to call, please let me know.

Edited by - on

piseas
Former Treasurer

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USA
2017 Posts

Response Posted - 11/21/2010 : 10:25:23

Rick, I guess I lucked out calling them for Paul by getting a voice. If you dont received say in next couple of days, let me know and I will try calling them again for you. Give me your order # here or to my email, piseas is at yahoo . com.
Steve A

Edited by - on

britinusa
Web Editor

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USA
5404 Posts

Response Posted - 11/21/2010 : 10:26:56

Steve, you should ask for a customer service commission!

Paul

Edited by - on

TakeFive
Master Marine Consultant

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2272 Posts

Response Posted - 11/26/2010 : 16:58:23

Steve,

Thanks for your offer to help. Although I don't have my money back yet, I think I have the situation in hand.

I waited all week and the missing item did not arrive in a separate package. I called multiple times each day and got the same "box full" message. I emailed three times to every email address I could find on this guy's websites. His number shows up as a cell phone, so I texted him twice.

Since about a week has passed and he missed his deadline to respond, I called my credit card company. They are going to credit my card for the exact amount of the missing part.

This guy has good prices and usually ships. But he definitely has something to learn about quality customer service. My guess is that he is in China most of the time and uses a 3rd party fulfillment service that is screwing up. If you decide to use him, DEFINITELY DO NOT USE PAYPAL. It will be so much easier having your own credit card company reverse the charges than working through their arbitration process.

Here are a few other interesting things I learned along the way:

This website shows where he gets his cheap Chinese stuff from:

http://panjiva.com/Turquois-Inc/2143932

Did you know he also sells heat lamps and massage equipment?

http://turquoisinc.com/index.html

Through some other internet searches I discovered some other people with delivery problems. It's always the same story - no response to email, no answering phone calls, voicemail full:

http://www.complaintnow.com/business/Business_ID/display/16677
http://www.sfsailing.com/cgi-bin/mbi/view_comments.cfm?Company_ID=453128002

Edited by - on

piseas
Former Treasurer

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USA
2017 Posts

Response Posted - 11/26/2010 : 22:50:23

Rick, sorry to hear that. I had ordered several times and never a problem but thats been some time ago. I will call him again just to report poor service. He does know who we(Catalina 25 Association)are when I called last time, so maybe advising him of the several problems will do some good as I will let him know he is losing business. Something no business can afford these days.
Steve A

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piseas
Former Treasurer

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USA
2017 Posts

Response Posted - 01/24/2011 : 14:28:50

I need some shackles and swivels but I am a little leery now as many of you have had problems with your orders. So I am heading over to WM for reg. galvanized stuff even though they have 30% off and free shipping.
Steve A

Edited by - on

TakeFive
Master Marine Consultant

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2272 Posts

Response Posted - 01/24/2011 : 15:43:48

FYI, one benefit of this guy's unresponsiveness is that he does not challenge you if you have your credit card company do a chargeback for a missing item. That's what I did when he shorted me, and I have not heard anything from him. So as long as you use a charge card (DON'T USE PAYPAL), you have protection.

Edited by - on

Stuff4Toys
1st Mate

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USA
83 Posts

Response Posted - 01/24/2011 : 17:34:44

I didn't have a bit of trouble with these guys and would consider shopping there again.

My ONLY issue is it's 6-8 days FedEx to SW Florida.

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