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Voyager
Master Marine Consultant

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USA
5376 Posts
Initially Posted - 10/18/2013 :  22:54:24  Show Profile
There's a feature in <u>Practical Sailor </u>magazine where honorable vendors are written up for going above and beyond the call of duty to treat even small customers with respect. Heart warming in many cases. I'd be interested to hear of you unexpectedly good and kind treatment by vendors.
My story is when I found Gene Potter of Potter's sail repair. He looked at my jib's sacrificial strip and general shape on my 135 and made the sail almost new again for a few $100. I love the guy and would recommend his work to all my friends.
Bruce Ross
Passage ~ SR-FK ~ C25 #5032

Port Captain — Milford, CT
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britinusa
Web Editor

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USA
5404 Posts
Response Posted - 10/19/2013 :  05:24:48  Show Profile  Visit britinusa's Homepage
I purchased two Blue Sea 110v switch panels for JD, the panels have small LEDs to indicate when power is on.
The main distribution panel LEDs started to fail this year, one completely, another dimmed significantly. The panels were 7 years old.

I contacted Blue Sea intent on purchasing new leds. The guy I spoke with looked up the old component, found the replacement LEDs and then shipped them to me at no charge, not even shipping.

Guess which brand of electrical panel I'll purchase when the need arises?

I have these two panels:
http://www.bluesea.com/products/8058/AC_3_Position
http://www.bluesea.com/products/8077/AC_Main_30A

Paul
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sfsmith
Navigator

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USA
123 Posts
Response Posted - 10/19/2013 :  07:30:03  Show Profile
Tango has Standard Horizon instruments, and a couple of years ago the speed log went haywire. It beeped incessantly and gave speed readings that scaled up and down, even at a dead stop. It drove us crazy. After trying everything (even using the manual!) to fix it, I called Standard. A very patient man walked me through all the issues and explained that the speed log was in "simulation mode." He told me how to reset it, and it's worked perfectly ever since.

I'm sorry I don't remember that guy's name, because he was great. He was an excellent rep for Standard.

And just in case anybody else is having that same problem, here's how to fix it: Turn off the power to the unit. Hold down the speed button while the power is turned back on. It will reset to 0. Then recalibrate it, using a GPS.
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TakeFive
Master Marine Consultant

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2272 Posts
Response Posted - 10/19/2013 :  19:01:35  Show Profile
I've bought a number of drink holders, tables, and organizers from [url="http://marine.snapitproducts.com/"]Snapit Products[/url] and they've always provided outstanding support. I've gotten some stress cracks due to overtightening (in one case) and undertightening (in another case), and they've always provided replacements for the cracked parts, no questions asked. I recommend them strongly.
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pastmember
Master Marine Consultant

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2402 Posts
Response Posted - 10/20/2013 :  06:28:54  Show Profile
Every time I complain to my wife she assures me that my complaints have been noted; does that count?
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Stinkpotter
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Djibouti
9080 Posts
Response Posted - 10/20/2013 :  08:50:08  Show Profile
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TakeFive
Master Marine Consultant

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2272 Posts
Response Posted - 10/20/2013 :  10:20:25  Show Profile
<blockquote id="quote"><font size="1" face="Verdana, Arial, Helvetica" id="quote">quote:<hr height="1" noshade id="quote"><i>Originally posted by pastmember</i>
<br />Every time I complain to my wife she assures me that my complaints have been noted; does that count?
<hr height="1" noshade id="quote"></font id="quote"></blockquote id="quote">
If you're mocking my comment (perhaps because you think the cracked part were defective), I should mention that the over/under tightening of the parts was my fault, not theirs, and also that the parts they replaced were up to four years old. Given those facts, I consider their support to go beyond a typical warranty.
Edited by - TakeFive on 10/20/2013 10:21:36
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pastmember
Master Marine Consultant

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2402 Posts
Response Posted - 10/20/2013 :  12:25:25  Show Profile
???
I am sorry my attempt at humor followed your post, I quit reading after Paul's post. I guess timing is everything.
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Voyager
Master Marine Consultant

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USA
5376 Posts
Response Posted - 10/20/2013 :  14:58:05  Show Profile
My story is about my recent episode with Garmin. As you may recall, my GPS quit picking up the GPS satellite signal. My prime suspicion was that humidity and dampness were able to penetrate the housing (as evidenced by condensation inside the glass covering the display panel).
So I decided I'd open the unit and <i>warm</i> it in the oven to dry it out. Of course, somehow the oven was not set to 120F, but 350F!! Shortly, as my wife so cheerfully informed me, the enclosure started to melt and the screen bubbled up.
So I opted for the Garmin remanufactured replacement program, and for $85, they replaced my totally destroyed unit with a great and clean replacement that would've cost me well over $300 if I could still get one.
Garmin really came thru for me.
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Notice: The advice given on this site is based upon individual or quoted experience, yours may differ.
The Officers, Staff and members of this site only provide information based upon the concept that anyone utilizing this information does so at their own risk and holds harmless all contributors to this site.